Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Clay Williams

Clay Williams

June 6, 2025

5  out of  5
rating by Clay Williams
"Exceptional service from Miranda Klockenga through the whole process of getting my insurance started very knowledgeable and professional thanks Miranda."
We responded:
"Thank you so much for the 5-star review, Clay! We’re thrilled to hear that Miranda provided exceptional service and made the process of starting your insurance seamless. At Jake Gerdes State Farm, we pride ourselves on offering personalized insurance solutions tailored to fit your needs, whether it’s auto insurance, homeowners insurance, renters insurance, life insurance, or business insurance. Miranda’s professionalism and expertise truly reflect our commitment to helping customers navigate coverage options and ensure they’re properly protected. Your kind words mean a lot to us, and we’re grateful to have you as part of the State Farm family. If you ever have questions about your policy, discounts, or coverage options, feel free to reach out. Thanks again for trusting Jake Gerdes State Farm for your insurance needs!"
Profile photo of Sandy Chen

Sandy Chen

June 3, 2025

5  out of  5
rating by Sandy Chen
"Amazingly efficient and very well mannered. Highly recommend. Madison was amazingly helpful after numerous searches she’s the only one that offered professional efficiency"
We responded:
"Thank you so much for the kind words, Sandy! We're thrilled to hear that Madison was able to provide the professional efficiency and customer service you were looking for. At Jake Gerdes State Farm, we take pride in helping our customers find the right insurance coverage—whether it’s auto insurance, home insurance, life insurance, or renters insurance—with a team that’s responsive, courteous, and knowledgeable. Your recommendation means the world to us, and we’re always here to help with any of your insurance needs in the future. Thanks again for choosing State Farm insurance with our local office!"
Profile photo of Sheryl B

Sheryl B

June 3, 2025

5  out of  5
rating by Sheryl B
"Everyone at State Farm is so friendly! Miranda was so helpful with getting me all set up with my car and homeowners insurance, ended up saving $600 from my previous ins. Great Experience! Thank you so much!"
We responded:
"Thank you so much for the glowing review, Sheryl! We’re thrilled to hear about your positive experience with Jake Gerdes State Farm. Miranda is truly dedicated to helping our customers find personalized insurance solutions that fit their needs and budgets. We're so glad we could assist you in bundling your auto insurance and homeowners insurance, and it’s exciting to hear that it resulted in a $600 savings compared to your previous insurance provider! Providing exceptional customer service and helping our community protect what matters most—whether that’s their vehicles, homes, or families—is our top priority. If you ever have questions about your policies, need assistance with a claim, or want to explore additional coverage like life insurance, we’re here to help. Thank you for trusting Jake Gerdes State Farm for your insurance needs, and we look forward to continuing to support you!"
Profile photo of John G

John G

June 3, 2025

5  out of  5
rating by John G
"Got my renewal from my previous insurance company with another 25% increase. I did something I usually never do which is to a search for quotes which usually means you get 10,000 phone calls. But elected my email the next day I saw one from Jake from State Farm. Thought what the heck I’ll give him a call. I spoke with Miranda and within 24 hours everything was finished at a savings of 60%. They really were incredible and Miranda got back to me right away. Every time I had a question couldn’t be more pleased."
We responded:
"Thank you so much for the 5-star review, John! We’re glad you gave us the opportunity to earn your business and provide real value on your insurance needs. Miranda and our team strive to make switching insurance simple and stress-free, whether you're looking for car insurance, homeowners insurance, renters insurance, or a comprehensive auto and home insurance bundle. We’re always here to answer your questions and provide ongoing support to make sure your coverage keeps up with your needs."
Profile photo of Johnson Ameho

Johnson Ameho

May 28, 2025

5  out of  5
rating by Johnson Ameho
"The process was very swift. No too many questions were asked and what I like so much was the fact that there was no dawn payment. I experienced dawn payment issues with many companies including the insurer of my former car. State Farm service is exceptional"
We responded:
"Hi Johnson, Thank you so much for sharing your positive experience with our Jake Gerdes State Farm office! We’re thrilled to hear that the process was swift and seamless for you. At State Farm, we pride ourselves on providing exceptional customer service and personalized solutions to meet your unique insurance needs. It’s unfortunate that you’ve experienced issues with down payments in the past, but we’re glad we could offer you a better experience. Whether it’s auto insurance, home insurance, or life insurance, our goal is to provide you with coverage options that are both affordable and comprehensive—without unnecessary hassles. We understand that choosing the right car insurance policy can be stressful, which is why we aim to make the process as straightforward as possible. From tailoring your coverage to ensuring you have access to discounts like safe driver savings or bundling auto and homeowners insurance, we’re here to help you protect what matters most. Thank you again for trusting Jake Gerdes State Farm for your insurance needs. If you ever have questions about your policy, need help with claims, or want to explore additional coverage options, don’t hesitate to reach out. We look forward to continuing to serve you with exceptional service and reliable protection!"
Profile photo of Don Drane

Don Drane

May 23, 2025

5  out of  5
rating by Don Drane
"I was very pleased with the agents I dealt and highly recommend them i dealt with Miranda and she treated me right glad I went with them"
We responded:
"Thank you so much for the 5-star review, Don! We’re thrilled to hear you had a great experience with Miranda and our team here at Jake Gerdes State Farm. Whether it's auto insurance, home insurance, life insurance, or helping you with a personalized insurance quote, we’re here to make sure you feel confident and well taken care of. We truly appreciate your recommendation and are glad you chose us for your insurance needs!"
Profile photo of Celso Pirir

Celso Pirir

May 23, 2025

5  out of  5
rating by Celso Pirir
"Excellent service and Quick Prosses to Get My Insurence with the Agent"
We responded:
"Thank you so much, Celso! We're thrilled to hear you had an excellent experience with our agency. At Jake Gerdes State Farm, we pride ourselves on providing fast, efficient service to help our customers get the auto insurance, home insurance, renters insurance, or life insurance coverage they need—without the hassle. We’re always here to help with any of your insurance needs and look forward to being your trusted local insurance agent for years to come!"
Profile photo of Taylor Tedesco

Taylor Tedesco

May 19, 2025

5  out of  5
rating by Taylor Tedesco
"I am so pleased with there staff. As soon as you walked in I was greeted so nicely by everyone there. Specifically Chey Anderson. Chey was so kind and caring and definitely made me feel like we have been friends for a long time. She helped me so much and I’m so pleased with her service. Definitely recommend Chey Anderson if you want help with anything! Thank you Chey! :)"
We responded:
"Taylor, thank you so much for your glowing 5-star review! We are thrilled to hear about your positive experience at Jake Gerdes State Farm. Providing exceptional customer service is at the heart of what we do, and we’re so glad that Chey Anderson made you feel welcome and supported throughout your visit. Chey is truly an asset to our team, and it’s wonderful to hear how she helped you with your insurance needs. Whether it’s finding the right auto insurance, homeowners insurance, renters insurance, or helping with life insurance options, our team is dedicated to ensuring every customer feels valued and informed. Your kind words mean a lot to us, and recommendations like yours inspire us to continue delivering personalized care and trusted insurance solutions. If you ever have questions about your coverage, need help with a policy review, or want to explore additional insurance products, Chey and the rest of our team are here for you! Thanks again for choosing Jake Gerdes State Farm. We look forward to continuing to serve you and your insurance needs in the future!"
Profile photo of Shibu Nair

Shibu Nair

May 1, 2025

5  out of  5
rating by Shibu Nair
"Was quick to contact and provide a quote. Very responsive. Overall great experience so far!!"
We responded:
"Thank you, Shibu! We’re so glad to hear you had a great experience with our team. At Jake Gerdes State Farm, we pride ourselves on providing fast, reliable quotes and responsive customer service for your auto insurance, home insurance, renters insurance, and life insurance needs. If you ever have questions about coverage options, policy updates, or insurance discounts, we’re just a call or message away. We appreciate the opportunity to earn your business and look forward to being your long-term insurance agency in Illinois!"
Profile photo of Dah Reh

Dah Reh

May 1, 2025

5  out of  5
rating by Dah Reh
"I’ve had excellent experiences with State Farm. Their customer service is friendly, knowledgeable, and ready to help with any questions. I truly feel like a valued customer and appreciate their commitment to reliability and care"
We responded:
"Thank you so much, Dah, for taking the time to leave us this fantastic 5-star review! We are thrilled to hear that your experiences with Jake Gerdes State Farm have been excellent and that our team has been able to provide the friendly, knowledgeable, and reliable customer service you deserve. At Jake Gerdes State Farm, we strive to make sure every customer feels valued and cared for while offering tailored insurance solutions that fit their unique needs. Whether it’s Auto Insurance, Homeowners Insurance, Life Insurance, Renters Insurance, or Business Insurance, our team is always here to answer your questions and ensure you have the coverage you need for peace of mind. Your kind words about our commitment to reliability mean the world to us. Helping our neighbors protect what matters most is what drives us every day! Thank you again for trusting Jake Gerdes State Farm for your insurance needs. If there’s ever anything we can do to assist you further—whether it’s reviewing your current policies or exploring additional coverage options—don’t hesitate to reach out. We’re here to help!"
Profile photo of Louise Wasner

Louise Wasner

May 1, 2025

5  out of  5
rating by Louise Wasner
"I knew I had to change insurance companies but I dreaded what I knew what would be an onslaught of insurance guys sending me texts or emails trying to sell me their policies. It turned out my choice was easy. Jake Gerdes was right there on top of the list. His message was clear and concise and his quote was competitive. Both Jake and his office staff were friendly and professional I highly recommend his agency."
We responded:
"Thank you so much for the kind words, Louise! I'm glad we could make your transition to a new insurance provider easy and stress-free. At Jake Gerdes State Farm, we pride ourselves on offering clear, competitive quotes and outstanding customer service. Whether it’s auto insurance, homeowners insurance, renters insurance, or life insurance, our team is here to help simplify the process and protect what matters most to you. Thanks again for trusting us — we're excited to have you as part of the State Farm family!"
Profile photo of LOUVENIA DIXON

LOUVENIA DIXON

April 30, 2025

5  out of  5
rating by LOUVENIA DIXON
"Great customer service and understood my needs for what i wanted in car insurance."
We responded:
"Thank you so much, Louvenia, for taking the time to leave such a wonderful review! Providing top-notch customer service and personalized insurance solutions is our mission at Jake Gerdes State Farm. We're so glad we could help you find car insurance that fits your needs perfectly. Whether you’re looking for auto insurance, renters insurance, or help planning for the future, we're always here to support you every step of the way. We truly value your trust and look forward to being your go-to agency for all your insurance needs!"
Profile photo of Kaye Knight

Kaye Knight

April 25, 2025

5  out of  5
rating by Kaye Knight
"Had the most awesome experience with Madison at this State Farm agent setting up my auto policy and renter's insurance. Madison was very knowledgeable, pleasant and explained the process in a way even a child would understand. I felt like I was talking to my daughter. It was quick and easy and she got back to me the same day as promised. I didn't have to call back or wait days for a response or update. Excellent price for 2 vehicles plus renters. I highly recommend Jake Gerdes State Farm."
We responded:
"Kaye, thank you so much for the kind words! I'm so glad to hear that Madison took great care of you — she's truly a rockstar on our team. We pride ourselves on making insurance simple, quick, and stress-free, and it means a lot to know you felt that from the very start. We’re thrilled to have you with us for both auto and renters coverage, and we’re always just a call away if you need anything. Welcome to the Jake Gerdes State Farm family!"
Profile photo of JOLIE STINSON

JOLIE STINSON

April 20, 2025

5  out of  5
rating by JOLIE STINSON
"I was searching for new car insurance quotes and went to one of the comparison sites to get multiple quotes from various insurance companies. I received a phone call and voice mail message from Jake Gerdes. I honestly didn't think much of it. I then received a text message from Jake as well. I was in somewhat of a hurry to get my new car insurance coverage and didn't really have the time to speak with multiple agents. However, I texted Jake back and told him that I was looking for full coverage. He immediately provided me with a quote via text message and email. I wound up taking a 6 month policy with another major insurance company. I told Jake that I had already taken a 6 month policy with the other company but that I would consider using him when the new policy was up in 6 months. Now, let me be clear, I don't know Jake Gerdes from the Man on the Moon and I personally know people who are State Farm Agency owners but Jake set himself apart from the rest of the agents and agencies that I have ever encountered and/or communicated with. Jake's tenacity and follow-up skill set are AMAZING!! Jake is consistent in his approach but not at all pushy, nor does he make you feel like he's trying to "sell" you. He is kind, respectful, professional and after finally speaking with him person to person, he is a genuine and sincere person ! I took a policy with Jake and was so impressed by his professionalism that I am looking to have my mother switch over her home owner's policy to Jake's agency as well. Finally and most importantly, after purchasing a policy with Jake's State Farm agency, Jake actually mailed me a HAND WRITTEN thank you card to show his appreciation for obtaining my business. In my opinion, hand written thank you cards are a lost art form in general, but not at all lost to a young, aspiring agent like Jake. It made my day and restored my faith in the younger generation of professionals as Jake is by ALL means a TRUE Professional in every sense of the word. I know that Jake will be a TOP Producing agent in no time, if he is not already, and his successful future will most definitely be a well deserved one and I wish him the ABSOLUTE BEST !!"
We responded:
"Thank you so much, Jolie, for the incredibly kind and thoughtful review! I’m truly honored by your words and grateful that you gave me the opportunity to assist you with your auto insurance needs—even after initially choosing a different insurance provider. It means the world to hear that our communication, follow-up, and approach stood out during your search for full coverage car insurance quotes. At Jake Gerdes State Farm, we strive to make the process of selecting the right car insurance policy, homeowners insurance, or any other personal insurance coverage simple, transparent, and stress-free. I’m thrilled to hear that our team’s commitment to personalized service and attention to detail made a difference for you. And thank you for recognizing the handwritten thank-you card! That personal touch is just one of the many ways we try to show appreciation and build real relationships with the people we serve. I’m excited to continue helping you—and your mom—with any home insurance or auto coverage needs in the future. Don’t hesitate to reach out when your current policy is up—we’d love to earn more of your trust! Thanks again, Jolie, for your support and for choosing Jake Gerdes State Farm!"
Profile photo of Bill

Bill

April 18, 2025

5  out of  5
rating by Bill
"They were friendly and they helped me find a more affordable price on my insurance policies."
We responded:
"Bill, Thank you so much for your wonderful 5-star review! We are delighted to hear about your positive experience at Jake Gerdes State Farm and that Chey was able to assist you in finding a more affordable price on your insurance policies. At Jake Gerdes State Farm, we are dedicated to providing personalized and comprehensive insurance solutions to our clients. Our team strives to deliver exceptional customer service and ensure that you receive the best possible coverage at the most competitive rates. Whether it's auto insurance, home insurance, life insurance, or any other type of insurance, we are here to help you find the right policy to meet your needs and budget. We appreciate your kind words about our friendly and helpful service. Your feedback is invaluable in helping us improve and in guiding others who are looking for reliable and affordable insurance options. Thank you again for choosing Jake Gerdes State Farm for your insurance needs. We look forward to continuing to provide you with excellent service and support. Best regards, Jake Gerdes and the Team at Jake Gerdes State Farm"
Profile photo of Mary Y

Mary Y

April 17, 2025

5  out of  5
rating by Mary Y
"Great office, friendly representatives. Gabriela was awesome. Thanks!"
We responded:
"Thank you so much, Mary Y, for your 5-star review of Jake Gerdes State Farm! We're thrilled to hear that you had a great experience with our office and found our representatives to be friendly. Gabriela will be delighted to know she made a positive impact on your visit. We strive to provide exceptional service to all our customers in the State Farm family. If you ever need assistance with your insurance needs, whether it's auto insurance, home insurance, life insurance, or any other service, please don't hesitate to reach out. Thanks again for choosing Jake Gerdes State Farm!"
Profile photo of Barb Barton

Barb Barton

April 13, 2025

5  out of  5
rating by Barb Barton
"Jerry and I are very happy to be starting a protection plan with StateFarm. They got us even more and better coverage at great savings than we had with AARP. Chey was very helpful and knowledgeable with the planned coverage that she set up and we will definitely recommend her and StateFarm to anyone in the future."
We responded:
"Dear Barb and Jerry,, Thank you so much for your wonderful 5-star review! We are thrilled to hear that you are happy with the protection plan we set up for you. It's great to know that we could provide you with better coverage and savings compared to your previous plan with AARP. Chey is indeed a valuable member of our team, and we're glad to hear that she was able to assist you with her knowledge and expertise. Your recommendation means the world to us, and we truly appreciate your trust in Jake Gerdes State Farm. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help!"
Profile photo of Stang Family

Stang Family

April 8, 2025

5  out of  5
rating by Stang Family
"I was helping my son find a new car insurance company, got a quote from Jake Gerdes State Farm Ins, was very happy with the quote. Called on a Saturday, they were closed so I left a message not thinking I would get a call back on a day they were closed but I did. And got the info on what was included in the policy and said I would look it over and call back on Monday. Called on Monday, very impressed with the representative I spoke with she was so very nice, helpful and cheery, needed that on the day I was having. And I have to admit the representative I spoke with on Saturday was great as well she didn't have to call me on her day off. Very happy we decided on Jake Gerdes State Farm, i definitely will recommend them to friends and family!"
We responded:
"Thank you so much for taking the time to leave such a glowing 5-star review for Jake Gerdes State Farm Insurance! We are thrilled to hear that you had a positive experience with our team. Providing excellent customer service, even on days we are typically closed, is something we strive for, and it’s wonderful to hear that our representatives were able to assist you in a timely and cheerful manner. At Jake Gerdes State Farm, we are dedicated to offering comprehensive car insurance policies that meet your needs and budget. We are also committed to ensuring that our customers fully understand what is included in their policy, from liability coverage to collision and comprehensive insurance options. We greatly appreciate your recommendation to friends and family, as word-of-mouth referrals are invaluable to us. Should you have any further questions or need assistance with any other insurance needs, such as homeowners insurance, life insurance, or renters insurance, please do not hesitate to reach out. Thank you again for choosing Jake Gerdes State Farm Insurance. We look forward to serving you and your family for many years to come."
Profile photo of Madolyn Lou

Madolyn Lou

April 4, 2025

5  out of  5
rating by Madolyn Lou
"Jake Gerdes State Farm in Sterling, Illinois has been a lifesaver for my family's insurance needs. Their expertise in life insurance options is unmatched, providing us with a secure and comprehensive coverage. Highly recommend for anyone seeking top-tier life insurance solutions!! Continued top notch service here!"
We responded:
"Madolyn! Thank you so much for your fantastic 5-star review! 🌟 We're thrilled to have been able to assist with your family's insurance needs, especially in the realm of life insurance. Knowing that we provided you with secure and comprehensive coverage means the world to us. Your recommendation is a testament to our dedication to providing top-tier life insurance solutions. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to serve and support you. Thanks for choosing Jake Gerdes State Farm! 🚗💼"
Profile photo of Brad Kunde

Brad Kunde

April 3, 2025

5  out of  5
rating by Brad Kunde
"I worked with Jake for over a month on considering a change from our insurance provider to State Farm. Jake was always prompt and professional with his responses, and was able to help us arrive in the right position with regards to insurance coverage. He was honest and transparent when asked a few challenging questions, and was just great to work with. One reason we were moving was due to horrid treatment with our former insurance provider. Jake worked hard to win our business, and we are happy to now be associated with him and his office."
We responded:
"Thank you so much, Brad, for your glowing 5-star review of Jake Gerdes State Farm Insurance! We are thrilled to hear about your positive experience. At Jake Gerdes State Farm, we pride ourselves on providing prompt and professional service to help clients like you find the best insurance coverage tailored to your needs. It's great to know that Jake's honesty and transparency made a significant difference for you, especially when addressing challenging insurance questions. We understand how frustrating poor treatment from an insurance provider can be, and we're dedicated to offering exceptional customer service and comprehensive insurance solutions. Your satisfaction is our top priority, and we are delighted to have earned your business. Welcome to the Jake Gerdes State Farm family! If you ever have any further questions about your auto insurance, home insurance, life insurance, or any other coverage options, please don't hesitate to reach out. Thank you for choosing us as your trusted insurance provider. #StateFarmInsurance #InsuranceCoverage #CustomerService"
Profile photo of KEN PRATL

KEN PRATL

March 22, 2025

4  out of  5
rating by KEN PRATL
"Jake was very professional & personable. He made it easy to understand & easy to complete. Thank you Jake"
We responded:
"Ken, I really appreciate your kind words! I'm glad I could make the insurance process easy to understand and seamless for you. At Jake Gerdes State Farm, we strive to provide personalized service and clear guidance on auto insurance, home insurance, life insurance, and more. If you ever have questions about your coverage or need assistance with a policy, don’t hesitate to reach out. Thanks for trusting me with your insurance needs!"
Profile photo of leandre Jones

leandre Jones

March 13, 2025

5  out of  5
rating by leandre Jones
"Jake really explained what was covered on my insurance. And he made the transition from my other insurance really easy. Great job Jake!"
We responded:
"Leandre, I truly appreciate your 5-star review! At Jake Gerdes State Farm, we strive to make switching insurance seamless while ensuring you fully understand your coverage options. I'm glad I could help you navigate your auto insurance, home insurance, and liability protection with ease. If you ever have questions about your policy limits, deductibles, or additional coverage options like life insurance or umbrella insurance, don’t hesitate to reach out. Thanks again for trusting us with your insurance and financial protection needs!"
Profile photo of Camry2008

Camry2008

March 4, 2025

5  out of  5
rating by Camry2008
"Starefarm is very helpful they go above and beyond to solve the problem you may have , they did all the leg work calling other agents to make things right that other companies screwed up they took the worry out, thank you Gabriel one of the agents, you made life alittle easier"
We responded:
"Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled to hear that Gabriela and our team were able to go above and beyond to assist you. At Jake Gerdes State Farm, we are committed to providing exceptional customer service and making the insurance process as seamless as possible. Whether it’s auto insurance, home insurance, or life insurance, we strive to ensure our policyholders have the right coverage and support they need. Your trust means the world to us, and we’re always here to help with any of your insurance needs!"
Profile photo of Roro F

Roro F

February 25, 2025

5  out of  5
rating by Roro F
"Jake Gerdes is great guy to work with.He was very patient and helpful with all our questions we .We received great value on our insurance .We would recommend his service at State Farm to everyone."
We responded:
"Thank you, Rose! We truly appreciate your kind words and recommendation. At Jake Gerdes State Farm, we strive to provide personalized insurance solutions that offer great value and comprehensive coverage for your auto, home, renters, and life insurance needs. Helping our customers navigate their options with patience and expertise is what we’re all about. If you ever have more questions or need to review your insurance policies, we’re always here to help. Thanks for choosing State Farm—we’re grateful to be your trusted local insurance agency!"
Profile photo of Liz

Liz

February 22, 2025

5  out of  5
rating by Liz
"Jake was very helpful he gave me different options form me to consider and helped me to get the best price for me. I am grateful that there are still companies that actually care about the consumer. Thank you Jake for all your help. I highly recommend State Farm insurance."
We responded:
"Thank you, Liz! It was my pleasure to help you find the best insurance options to fit your needs. At Jake Gerdes State Farm, we are committed to providing personalized insurance coverage and ensuring our customers get the most competitive rates without sacrificing quality protection. We appreciate you trusting us with your insurance needs, and we’re always here to help. If you ever have questions about your insurance policy, don’t hesitate to reach out."